FAQ - Counselling in Hertfordshire

What is Counselling?

Counselling provides a safe and confidential space to talk about your challenges without fear of judgment. It can help you better understand yourself, build resilience, and make positive changes in your life. Many clients describe it as having a supportive guide to help you move forward in your journey.

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What Issues Can You Help With?

I offer support for a wide range of life challenges, including:

Anxiety, depression, and trauma

Bereavement and loss

Health-related issues such as cancer, chronic fatigue syndrome, and menopause

Identity, culture, and spirituality, including LGBTQIA+ issues

Relationship, family, and child-related concerns

Work-related stress and burnout

Neurodiversity (autism, ADHD, etc.)

Self-esteem and confidence issues

If your issue isn’t listed, feel free to contact me to see if I can help.

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How Long Will the Session Last?

Each session lasts 50 minutes.

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How Many Sessions Will I Need?

The number of sessions depends on your personal situation. Some people feel better after just a few sessions, while others may require longer-term support. We’ll regularly review your progress together and you’re welcome to stop at any time.

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How Much Do Sessions Cost?

Standard Fee: £65 per session

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Do You Offer Concessions?
Yes, I offer a reduced fee for individuals on low incomes or those experiencing financial difficulties. There are a limited number of these spaces available, so please reach out if you’d like to discuss further.

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How Do I Book a Session?

To book a session, please contact me via:

📞 Phone: 07311 631 596
📧 Email: natalie.leslie@aol.com

I offer a free 30-minute introductory phone call to discuss what has brought you to counselling and how I can help. It’s an opportunity for us to determine if we’re a good match to work together. There is no obligation to book a session after the call.

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​What Should I Do if I Need to Cancel a Session?

If you need to cancel, please text "URGENT – PLEASE CANCEL SESSION" to 07311 631 596 as soon as possible to avoid being charged for the missed session.

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What Qualifications Do You Have?

I am a registered member of the British Association for Counselling and Psychotherapy (BACP) – registration number 401539 – and I work in line with their Ethical Framework for Good Practice. This ensures that you receive a safe and professional service throughout our work together.

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I hold an accredited Integrative Therapeutic Counselling qualification, which allows me to draw on a range of approaches to meet the unique needs of each client. Additionally, I am an accredited PCE-CfD (Person-Centred Experiential Counselling for Depression) therapist, working within the NHS, where I support clients with anxiety and depression. My approach is empathetic, collaborative, and rooted in the belief that every person has the capacity to heal and grow.

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What Happens if I Have a Complaint?

I take my professional responsibility seriously and work to ensure you receive the best possible service. If you have a concern or complaint, please speak to me directly in the first instance. I am a member of the BACP, who have their own complaints procedure available at www.bacp.co.uk.

I also hold professional liability insurance through Towergate Insurance, which includes personal indemnity and public liability.

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How Do I Know If Counselling Is Right for Me?
If you're unsure whether counselling is right for you, the introductory phone call is a great place to start. During the call, we can discuss your needs, the counselling process, and whether I can help. It’s an opportunity to ask questions and decide if you feel comfortable moving forward.

 

Where Are You Based?
I work from a private therapy room in Elstree, Hertfordshire, and I offer both in-person and online counselling.

For in-person sessions, I’m easily accessible from towns across Hertfordshire, including:

St Albans

Watford

Radlett

Bushey

Potters Bar

Shenley

There is free parking available, and I am just a short walk from Elstree & Borehamwood Thameslink Station. Please note that in-person sessions have limited availability.

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For clients further afield or those who prefer remote support, I also offer online counselling. This allows me to work with individuals across Hertfordshire and beyond, offering the convenience of sessions from the comfort of your own home.

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How Can Counselling Help Me?

 

Counselling can help you make sense of difficult feelings and life experiences. Whether you’re dealing with stress, anxiety, trauma, or simply need someone to talk to, I am here to offer support. Together, we can work towards building resilience and finding the positive changes you're seeking.