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FAQ

Please find below some commonly asked questions. If there's anything else you are curious to know, please do get in touch.

What is counselling?

What is Counselling?

Counselling provides a safe and private place to talk about your problems, where you won’t be judged. Counselling can support you to learn more about yourself, build resilience and figure out how to make positive changes in your life if you want to. Clients say that it's a bit like having a supportive guide to help you move forward in life.

What issues do you work with?
I can offer support with a wide range of life problems including: 
Bereavement and loss
Anxiety, depression and trauma
Health related issues including cancer; chronic fatigue syndrome and menopause
Identity, culture and spirituality, including LGBTQIA+
Relationships, family and child related issues
Stress and work
Neurodiversity
Self-esteem.

How long will the session last?
Sessions are 50 minutes. 

How many sessions will I need? 
The number of counselling sessions you’ll need depends on your situation. Some people feel better after just a few sessions, while others might take longer. It’s a bit like figuring out how much support you need to feel good again. You can end your sessions at any time, and we will review this together as we go along.  

How much do sessions cost?
Sessions cost £65.

Do you offer concessions?
Yes, I offer a reduced fee for those struggling financially or on a low income. Please let me know if you require the reduced rate as I am only able to offer a limited number of reduced fee spaces.

Is there parking/transport?
There is  free parking. The rooms are easily accessible from Borehamwood & Elstree Thameslink station. 

I am interested in booking a session – how do I do that?
To book a session please contact me on 07311 631596 or by emailing natalie.leslie@aol.com.  Following a brief telephone introduction chat,  I offer a 30-minute telephone call for us to think about what has brought you to seek counselling at this time in your life, for me to share how I might be able to support you, and for us to consider together whether it would be helpful for us to work together. It is also an opportunity to ask any questions and enable you to decide if we are a good match.  There is no charge for this, and you are under no obligation to book a session. 

What time should I arrive for my session?
Please arrive at your agreed session time and I will meet you in reception.  Please be aware that there is no waiting area, and the counselling room is up a flight of stairs.  Please contact me for accessible counselling room booking. 

How do I cancel my session?
If you need to cancel a session please send a text message to 07311 631 596 with the words URGENT - PLEASE CANCEL SESSION as soon as possible to avoid having to charge for missed sessions.     

What do I do if I have a complaint?
I am a registered member of the BACP (British Association of Counselling and Psychology) registration number 401539 and work to their Ethical Framework for Good Practise. This is to ensure that you receive a safe, professional and good service and means that I am accountable to a higher national organisation demonstrating my commitment to my clients to work within their guidelines for good practise.  Should you have a concern, please do speak to me in the first instance.  The BACP have their own complaints procedure accessible by visiting bacp.co.uk.   I hold Professional Liabilities Insurance with Towergate Insurance which includes personal indemnity and public liability.
 

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